Cancellation Policy

Last updated September 2026

Before processing starts

An order that's still "Waiting Action" (hasn't been picked up yet) can be cancelled — contact burncat089@gmail.com with your order number and it will be cancelled and refunded to your wallet.

Once processing has started

Once an order moves to "In Process," it may already have been submitted to a supplier or a physical tool may already be assigned to you. At that point it usually can't be cancelled, since the work (or the reserved tool/credits) may not be recoverable. If it later fails to deliver, it's refunded automatically regardless.

Tool rentals

A rental that's already been claimed and its access issued can't be cancelled for a refund, since the login has already been handed over. If you have a genuine problem with a rental, contact support before it expires.

Automatic services

Services submitted automatically to a supplier the moment you pay (see our Delivery Policy) can't be cancelled once submitted, for the same reason — the order may already be with a third party.

Questions? Contact burncat089@gmail.com.