Refund & Return Policy

Last updated September 2026

Digital services can't be "returned" the way a physical product can, so refunds here work differently — read this alongside our Terms of Service.

When you're refunded automatically

• An order that fails to deliver due to an error on our end.
• An order an admin rejects (wrong supplier response, out-of-stock tool, etc).
• An order you cancel while it's still waiting to be processed.

In every case, the full amount goes back to your account wallet immediately — no request needed, and no waiting period. You'll get an email confirming it.

When an order isn't eligible for a refund

• You submitted the wrong IMEI, serial number, or account details, and the order was processed against what you actually submitted.
• The order already completed successfully and delivered what was described in the listing.
• A tool rental's access was already issued to you.

Wallet balance, not cash

Refunds are credited to your Polido1 wallet, not sent back to your original payment method. Wallet balance can be used toward any future order.

Disputes

Think a refund was handled wrong? Contact burncat089@gmail.com with your order number and we'll take a look.